Refund policy

 

To make a return, please fill out the Return Request form or contact our customer solutions team. Requests must be made within 30 days of the invoice date and we reserve the right to assess a 25% restocking fee. We will send you a Return Material Authorization (RMA) number and any additional tips.  



STANDARD RETURNS:

Keep all your packaging and any manuals included until you are sure you love your purchase. If you’re not satisfied, just send us the properly packaged item and your RMA number. We keep track of receipts and paperwork for you.  

We accept items shipped using one of the following carriers: 

UPS, FedEx, or USPS
                                                           

If you have a question, send us a photo or video of any incorrect items you receive, and we will do our best to solve the problem.  



CUSTOMER SOLUTIONS CONTACT FORMS:

Return Request
Wrong Item
Missing Item
Damaged or Lost Package
Warranty Claim Submission



EXCEPTIONS:


If your return fits any of the following criteria please contact our customer solutions team and they will guide you through the returns process.

  • Custom-Built Systems: Products that are specially designed to meet your specific need may not subject to the same return policy. A 25% cancellation fee may apply to custom or special orders.  
  • Damaged or Missing Items: Please report damaged or missing items within 15 days of your order delivery. 

  • Defective Merchandise: Some items must be handled according to the original manufacturer’s abiding warranty policies. If manufacturer warranty information is not included with your product, please contact us and we will be glad to assist you. Plan to ship a defective product to the manufacturer.