Shipping Policies
Same Day Shipping
Same day shipping is a top priority for us, we take pride in shipping almost all in-stock items ordered on Monday-Friday by 5:00 p.m. EST same day.
All paid shipping, excluding some large orders, special orders, or out of stock items, are guaranteed to ship the same day.
Shipping methods should be specified on the purchaser's PO, otherwise, neoSupply uses standard shipping methods or Common Carrier LTL. A charge of $15 per pallet for LTL collect and $5 parcel collect will be applied if applicable.
Free Shipping
We offer free shipping on most orders over $89 within the United States.
Expedited Shipping
Shipments with desired transit times of 1, 2 or 3 days are shipped same day via UPS* according to UPS policies.
Promotional Shipping
Orders that qualify for promotional shipping rates (Free Shipping) will be shipped via the most cost-effective method. Be advised that transit times can be 7-14 business days. Also, be sure to note your order with a PO Box if you cannot receive USPS. If Ground Shipping is also offered, you may select this option to upgrade your shipping. Oversize/overweight charges may still apply to some items and orders containing these items are not eligible for Free Shipping. Orders with a cart weight over 80 lbs are excluded from this offer. Some products are also excluded from Promotional Free Shipping (Orders over $89) such as Everpure OCS, Everpure Food Service, Hoshizaki, T&S Brass, Hanna Instruments, Cuno - 3M Fluid Purification, Colder products, water coolers, water cups, PEX tubing, water fountains, well tanks, distillers, commercial RO membranes, media & resins, equipment pads and RO/UV systems.
Oversized/Overweight Items FAQ
How are oversized items handled differently?
Additional shipping fees for large or heavy items such as calcite bags, storage tanks, UV systems, commercial RO systems, whole house pumps, water coolers, and many others may be applied during checkout. Many items on our website exceed 150 lbs. Please contact us for questions about oversized orders exceeding this weight limit.
What are the maximum dimensions allowed to avoid oversized fees?
Oversized/large packaging is anything where the cubic inches of the packaging is greater than 130 cubic inches OR if any side of the package is 96" or longer. The cubic dimensions of the package are determined by using the formula Length + (2*Width + 2*Height). Length is always measured using the longest dimension on the package.
How are dimensions calculated for packaging?
The cubic dimensions of the package are determined by using the formula Length + (2*Width + 2*Height). Length is always measured using the longest dimension on the package. If any side of the package equals or exceeds 96" in length, it is automatically determined to be oversized.
What is the published rate for oversized fees?
The published rate for oversized fees is $105 for Commercial and $130 for Residential.
What is our discount for oversized fees?
Our discount is 35%, This equates to $68.25 for Commercial and and $84.50 for Residential.