Local Pickup
neoSupply provides convenient local pickup options for commercial water filtration orders at our distribution facilities in Greenville, South Carolina, and Salt Lake City, Utah. Business customers operating near these locations can submit purchase orders online and collect products directly from our warehouses—streamlining procurement workflows while eliminating freight charges.
Local pickup is especially valuable for bulk or heavyweight items commonly ordered by commercial, industrial, and contractor partners, including ground mats, whole‑home or point‑of‑entry filtration systems, replacement filters, tanks, and other water treatment equipment. By choosing local pickup, organizations can significantly reduce logistics expenses, minimize delivery lead times, and keep projects moving without shipping delays.
Frequentely Asked Questions
Where do I go to pickup my order?
Greenville, SC- If you are picking up at our Greenville,SC location, our address is 2299 Ridge Road.
To pickup your order drive through the gate and park near the "order pickup" sign on the building near the loading dock.
Enter through the door labeled "Pickup Orders Here", and a team member will assist you.
Salt Lake City- If you are picking up at our Salt Lake City location, our address is 3195 Professional Circle, suite 200.
Upon arrival, proceed straight heading towards the truck court. Please park to the right near the back door that says "ring buzzer for assistance". Ring the buzzer and someone from our team will assist you.
Can I make an edit to my order at pickup?
No edits can be made to orders at will call.
What do I need to bring with me?
Please have your order confirmation and the first and last name associated with the order ready.
What are the pickup hours?
Greenville, SC (GVL)
Monday – Friday
8:00 AM – 6:00 PM (EST)
Saturday-Sunday
8am-12pm (EST)
Salt Lake City, UT (SLC)
Monday – Friday
8:00 AM – 6:00 PM (MT)
Saturday-Sunday
8am-12pm (MT)
Are all products eligible for pickup?
All in stock items are available for pick up. If an item is not available at your selected warehouse, the pickup option may be unavailable during checkout.
Can I place an order that includes both pickup and shipped items?
We can only process one shipping method per order. To use different methods (pickup and shipping), please complete your purchases as individual orders.
How quickly will my pickup order be ready?
Your order will be ready within 24 hours. You will receive an email letting you know it is ready for pickup.
How long will you hold my order?
We will hold pickup orders for 7 days.
If your order is not picked up within this timeframe, it may be canceled and refunded.
You will receive reminder emails during this time to help ensure you don’t miss your pickup window.
How will I know when my order is ready?
You will receive two emails:
- Order Confirmation – sent immediately after placing your order
- Ready for Pickup Notification – sent when your order has been prepared and is ready for pickup
Please wait until you receive the Ready for Pickup email before arriving.
When will I be charged for my order?
Payment is collected online at the time you place your order.
How are taxes calculated for pickup orders?
Taxes are calculated based on your billing address.
Can someone else pick up my order for me?
Yes. Another person can pick up your order as long as they have the order confirmation information.